Privacy Policy

Last updated: 2024

Lotoki ("we", "us", "our") is committed to protecting the privacy of visitors to our website. This Privacy Policy explains what personal data we collect through this website, why we collect it, how long we keep it, who we share it with, and what rights you have in relation to it. This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Lotoki is the data controller responsible for your personal data collected via this website.

1. Who We Are

Lotoki
57 Stokes Croft
Bristol, BS2 4PN
United Kingdom
Email: [email protected]
Phone: +44 117 781 7405

2. Personal Data We Collect

We collect personal data directly from you when you voluntarily submit information through the contact or enquiry form on this website. The categories of personal data collected through the form typically include:

Your name
Your email address
Your telephone number (where provided)
Details of your business and the nature of your enquiry, as described in the message field

We do not knowingly collect any special category data (such as health information, racial or ethnic origin, or political opinions) through this form, and we ask that you do not submit such information to us.

3. Why We Collect This Data

We use the personal data submitted through the form for the following purposes:

To respond to your enquiry regarding business registration and support services
To communicate with you about our services and any ongoing engagement
To maintain records of correspondence for administrative and legal purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent (Article 6(1)(a)) — where you have actively submitted your details through our form and provided any consent required, such as consent related to cookies or advertising measurement.
Legitimate interests (Article 6(1)(f)) — to respond to enquiries and provide information about our business registration and support services, where this does not override your fundamental rights and freedoms.
Pre-contractual steps (Article 6(1)(b)) — where your enquiry relates to potential engagement of our services, allowing us to take steps requested by you prior to entering into a contract.

5. How Long We Keep Your Data

We retain personal data submitted through the form only for as long as necessary to fulfil the purposes described above, typically for a period of up to 24 months from the date of your last contact with us, unless a longer retention period is required to comply with a legal, accounting, or reporting obligation. After this period, your data is securely deleted or anonymised.

6. Who We Share Your Data With

We do not sell or rent your personal data. We may share personal data with:

Trusted service providers who support our website hosting, email, or communication infrastructure, and who process data strictly on our instructions
Professional advisers (such as accountants or legal advisers) where necessary to progress your enquiry
Regulatory or governmental authorities, where required by law

We do not use any third-party analytics services on this website. We do not use Google Analytics, Yandex Metrica, VK Pixel, or any similar tracking tools, and no analytics cookies are set.

7. Cookies

This website uses only one cookie:

Cookie Name	Purpose	Duration
`cookie_choice_v1`	Stores your cookie consent preference so we do not ask again on future visits	1 year

No session cookies, CSRF-protection cookies, or third-party tracking cookies are set by this website. Advertising measurement, where applicable, runs only after you have given consent and only on the confirmation page displayed after form submission. No measurement occurs before consent is given or on any other page.

8. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your personal data, where applicable
Right to restrict processing — to request that we limit how we use your data
Right to object — to object to processing based on legitimate interests
Right to data portability — to request your data in a structured, commonly used format
Right to withdraw consent — where processing is based on consent, at any time, without affecting prior lawful processing

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by law.

9. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: