Terms and Conditions

Last updated: 1 June 2024

These Terms and Conditions ("Terms") govern the use of the website operated by Lotoki and the provision of business registration and business support services (the "Services") offered through it. By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Who We Are

The Services are provided by Lotoki ("we", "us", "our"), based at:

You can contact us at any time using the following details:

• Email: [email protected]
• Phone: +44 117 781 7405

We aim to respond to all enquiries within a reasonable timeframe, and in any event within the periods set out below for cancellations and complaints.

2. How an Order Is Placed and Confirmed

Orders for our Services may be placed through the website, by email, or by telephone. An order constitutes an offer by you to purchase the selected Service under these Terms.

• No contract exists between you and Lotoki until we send a written confirmation (by email) accepting your order.
• We reserve the right to decline any order, for example where the information supplied is incomplete, inaccurate, or where we are unable to verify your identity as required for business registration purposes.
• You are responsible for ensuring that the details you provide (company name, director and shareholder information, addresses, etc.) are accurate and complete, as we rely on this information to carry out the Services.

3. Prices, Payment and What Is Included

All prices are displayed in advance of order confirmation and are shown inclusive of any applicable UK taxes, unless stated otherwise.

• Payment is due at the time of order unless otherwise agreed in writing.
• The scope of each Service package is described on the relevant order page. Any work, filing, or advice not expressly listed as included is considered an additional service and will be quoted separately.
• Third-party fees (such as statutory government filing fees, where applicable) are identified separately from our service fee and are payable by you in addition, unless expressly stated as included.
• We accept payment by the methods indicated at checkout. Prices may change from time to time, but the price confirmed at the time of your order will apply to that order.

4. Cancellation and Complaints

4.1 Cancellation

If you are a consumer contracting from within the United Kingdom, you generally have the right to cancel within 14 days of order confirmation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, where you expressly request that we begin work (for example, submitting a company registration) before the 14-day period ends, you acknowledge that:

• you may lose the right to cancel once the Service has been fully performed; and
• if cancelled part-way through, you may be required to pay for the work already carried out up to the point of cancellation.

To cancel, contact us at [email protected] or by telephone at +44 117 781 7405, quoting your order reference.

4.2 Complaints

If you are unhappy with any aspect of our Services, please contact us using the details above. We will acknowledge complaints promptly and aim to resolve them fairly and within a reasonable time. We are committed to handling complaints in good faith and in line with applicable UK consumer protection law.

5. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under the law of England and Wales.

• Subject to the above, our total liability arising out of or in connection with the Services shall not exceed the total amount paid by you for the specific Service giving rise to the claim.
• We are not liable for indirect or consequential losses, including loss of profit, loss of business opportunity, or loss of goodwill.
• We provide business registration and support services based on information you supply; we are not liable for delays, refusals, or errors arising from inaccurate or incomplete information provided by you.

6. Cookies and Privacy

This website uses a single cookie, cookie_choice_v1, which stores your consent preference for a period of one year. No analytics, tracking, or session cookies are set. Advertising measurement, where applicable, only runs after you have given consent, and only on the order confirmation page.

For information about how we handle personal data, please refer to our separate Privacy Policy. Our data-protection practices comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Should you have concerns about our handling of your personal data that we cannot resolve, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

7. Governing Law

These Terms are governed by and construed in accordance with the law of England and Wales. Any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection rights you may have in your country of residence.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or applicable law. The version in force at the time you place an order will apply to that order. We encourage you to review this page periodically.

9. Contact Us

For any questions about these Terms, please contact:

• Lotoki
• 57 Stokes Croft, Bristol, BS2 4PN, United Kingdom
• Email: [email protected]
• Phone: +44 117 781 7405